Refund policy

Last updated: 27 July 2026

At ApnaPal, your satisfaction and safety matter to us. Because our products are personal-care and hygiene items, we maintain a strict no-return, no-refund policy once an order has been delivered. However, we are happy to offer a free replacement in the eligible situations below.

Eligible for a free replacement

You may request a free replacement if:

• You received a damaged, defective, or leaking product
• You received the wrong product
• Your order arrived with missing items

To request a replacement, please contact us within 48 hours of delivery with a clear unboxing video and photos showing the issue.

Not eligible for return, refund, or exchange

For safety, hygiene, and regulatory reasons, we cannot accept:

• Opened or used products
• Products returned without their original packaging
• Requests made more than 48 hours after delivery
• Change-of-mind returns

Order cancellation

Orders may be cancelled only before they are dispatched. Once an order has shipped, it cannot be cancelled.

Need help?

For any replacement request or question, email us at support@apnapal.in and our team will be glad to help.